Account or setup help
Tell us which sign-in provider or connection you were using and the general step that failed. A screenshot is helpful after private details are removed.
PRESENCE SUPPORT
Tell us where you got stuck.
Email Arron directly for account, setup, connection, privacy, or beta questions. Include the screen you were on and what you expected to happen, but do not send calendar titles, meeting details, passwords, private links, or access tokens.
Email Presence supportSomething looks broken
Include the approximate time, your browser or device, and the status you expected. You never need to share the private event or call behind it.
Product feedback
Signed-in beta users can also send private product feedback. It stays private unless you explicitly allow publication and Arron approves it.
CONTACT & RESPONSE TIMES
Direct support from the Presence team.
Email hello@presenceforwork.com at any time. Support is monitored Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time, excluding U.S. holidays. We aim to send a first response within one business day. Service outages and security concerns are prioritized.
For Zoom Workplace help, include whether the dashboard says Connected or Needs attention and the approximate time the problem occurred. Never send your Zoom password, OAuth code, access token, meeting title, participant list, or meeting content.
Open the Zoom setup and troubleshooting guide →CURRENT PRODUCT STATUS
Check what is live, in beta, or waiting on a third party.
The integration directory and changelog separate shipped Presence behavior from marketplace or provider approval.
View integration status Read the changelog